Refund policy

Conditions for Returns and Refunds

All items in our store are vintage / pre-owned. For this reason, we cannot accept returns or exchanges for reasons of personal preference (wrong size, not as imagined, etc.).
However, we will accept returns or exchanges in the following cases only:

• The item has a significant defect or damage
• The item delivered differs from your order

Starting a Return or Refund

Please contact us by email (maru@pico-inc.fun) within 7 days of the item's arrival.

When contacting us, please include your order number and the reason for the return. We are unable to accept returns after this period has passed, or without prior notice.

Returns must be shipped to the following address:

FUWA Bldg. 2F, 66 Daikoku-cho, Rokkaku-dori Yanaginobanba Higashi-iru,
Nakagyo-ku, Kyoto 604-8073, Japan

Cases Where Returns Cannot Be Accepted

• The item has been scratched or soiled through use by the customer
• The item has been cleaned or washed after arrival

Refunds

We will notify you once we have received and inspected your return, and let you know whether or not the refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process the refund.

Return Shipping Costs

• Defective items or incorrect deliveries: we will cover the shipping cost.
• Returns or exchanges for any other reason cannot be accepted.

If you have any questions about returns, please feel free to contact us at maru@pico-inc.fun at any time.